Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid e-mail address is required to submit a ticket.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Phone Support

You can reach us via phone during office hours:

+49 381 4033645

Status/Service Disruption

On this status page you can find information/notifications regarding current failures/malfunctions of our servers or services. We also notify you about scheduled maintenance windows.

Chat Support

We offer a live chat service during office hours. Please click this button to contact us:

Support Costs

yalst (hosted version)
yalst (download version)
with active service contract:
up to 90 days after purchase of yalst:
in all other cases:
liable to pay costs

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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