Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid e-mail address is required to submit a ticket.

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Phone Support


You can reach us via phone during office hours:

+49 381 4033645

Status/Service Disruption


On this status page you can find information/notifications regarding current failures/malfunctions of our servers or services. We also notify you about scheduled maintenance windows.

Chat Support


We offer a live chat service during office hours. Please click this button to contact us:

Support Costs


Webhosting/E-Mail
included
yalst (hosted version)
included
yalst (download version)
with active service contract:
included
up to 90 days after purchase of yalst:
included
in all other cases:
liable to pay costs

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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